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The Making of a World-Class
Organization
Using a unique
blend of stories,
tips, char ts, and
tables that can be
adapted to any or-
ganization, this book
shares the stories,
wisdom
The Executive Guide
to Understanding and
Implementing the Baldrige
Criteria
This book pro-
vides a guide to the
Baldrige Criteria for
executives or man-
agers new to quality,
or to organizations
interested in intro-
ductory information.
Design for Six Sigma as Strategic
Experimentation
Develops a practical,
science-based meth-
odology for guiding
the product realiza-
tion process for
highly-competitive
markets.
Insights to Performance
Excellence 2004
An update to the
popular best seller, In-
sights to Performance
Excellence 2004
thoroughly explains
the Baldrige Award
Criteria for 2004.
