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E1388
A PRACTICAL FIELD GUIDE FOR AS9100:2009 (EBOOK)
The purpose of this field guide is to assist the reader, step-by-step, in implementing a Quality Management System (QMS) in conformance with AS9100C. This field guide has been created in order to foster an inner-reliance between senior management, middle management, functional teams, and the individual. Users of the field guide will find within it practical tools, tips, and techniques useful for not only implementing a QMS but also for maintaining one. What separates this field guide from most other books on AS9100 and its implementation are the flow charts showing the steps to be taken in implementing a QMS to meet a sub-clause’s requirements. You need to turn out aerospace conforming parts on time, every time, and at a competitive cost, as that's exactly what the companies that can compete now and in the future will do. A Practical Field Guide for AS9100 will help to get you there.
E1509
PROACTIVE SUPPLIER MANAGEMENT IN THE MEDICAL DEVICE INDUSTRY (EBOOK)
In order for organizations to have high confidence in the reliability of their medical devices, they must ensure that each and every component or service meets requirements, including quality requirements. In that light, supplier management is not only a regulatory requirement but also a business aspect. The intent of this book is to show readers a process of effectively selecting, evaluating, and implementing applicable controls based on the evaluation and ongoing proactive management of suppliers, consultants, and contractors in a state of compliance. These processes can be applied to all suppliers, consultants, and contractors. In writing this book, the authors made sure that readers could immediately apply its content. They provide best practices based on a combined 50+ years of quality and engineering experience, having worked with some of the best medical device companies and contract manufacturers in the world. Four icons use throughout the book help readers navigate and understand the content. The FDA and toolbox icons assist in determining whether it’s a requirement or a tool to help achieve compliance. The “Lessons from the Road” icon indicates real-life stories and what the authors have learned throughout their careers. Lastly, the check mark icon is used to highlight key thoughts, what they feel are unique takeaways or deserve a special focus. Electronic Books Only: CD-ROM files are available for download. Please contact ASQ Customer Care for download instructions.
E1541
LEAN TACTICS FOR ARCHITECTS, ENGINEERS, AND IPD CONTRACTORS (EBOOK)
Implementing lean is the best way to become a high-performing design firm. By improving design and construction services production, architecture/engineering/IPD construction (A/E/C) firms automatically improve their design products and their profitability. They have great repeat clients, they do wonderful design, they have fewer lawsuits, and contractors respect them. Good project management is absolutely critical to A/E/C business success, and applying lean design processes is the most effective way to improve project management. Doing it right takes determination, and it will significantly change the way you work. It’s not rocket science, but it’s also not for the timid. However, it will be well worth it: when lean design is functioning properly and your firm becomes very high-performing, you could be earning a consistent 30% profit while providing better services and projects. This book will show you how to become one of the really high-performing firms!
E1543
MANAGING ORGANIZATIONAL RISK USING THE SUPPLIER AUDIT PROGRAM (EBOOK). AN AUDITOR’S GUIDE ALONG THE INTERNATIONAL AUDIT TRAIL..
Risk elimination. Risk management. Risk mitigation. These terms are an increasingly important part of the lexicon of executive-level management as they strive to succeed in a business environment having global competition, geographically diverse suppliers, and new technologies. In this new, globally expansive marketplace, more than 50 percent of value creation is achieved outside of an organization’s walls, or, in other words, through their suppliers. This, too, is where the majority of product realization risk lies. This book defines what risk-based thinking is and how to apply it from the perspective of helping manage organizational risk through the supplier audit process. It provides a detailed and useful discussion of the practical application of risk-based supplier auditing principles. It can be a primer for those new to the profession of supplier auditing, and it also shares tips and best practices that would benefit experienced auditors as well. The first section explores supplier management, supplier auditing, and the supplier audit process. The second section discusses the skills, both traditional and nontraditional, needed to ensure a successful supplier audit. Relevant aspects of ASQ’s Certified Quality Auditor (CQA) and Certified Supplier Quality Professional (CSQP) Bodies of Knowledge are discussed in detail. The author’s friends and colleagues from around the globe shared their own stories in “Case in Point” vignettes interspersed throughout the book, providing first-hand case studies from, among others, the medical device, logistics, automotive, and aerospace industries. Risk elimination. Risk management. Risk mitigation. These terms are an increasingly important part of the lexicon of executive-level management as they strive to succeed in a business environment having global competition, geographically diverse suppliers, and new technologies. In this new, globally expansive marketplace, more than 50 percent of value creation is achieved outside of an organization’s walls, or, in other words, through their suppliers. This, too, is where the majority of product realization risk lies. This book defines what risk-based thinking is and how to apply it from the perspective of helping manage organizational risk through the supplier audit process. It provides a detailed and useful discussion of the practical application of risk-based supplier auditing principles. It can be a primer for those new to the profession of supplier auditing, and it also shares tips and best practices that would benefit experienced auditors as well. The first section explores supplier management, supplier auditing, and the supplier audit process. The second section discusses the skills, both traditional and nontraditional, needed to ensure a successful supplier audit. Relevant aspects of ASQ’s Certified Quality Auditor (CQA) and Certified Supplier Quality Professional (CSQP) Bodies of Knowledge are discussed in detail. The author’s friends and colleagues from around the globe shared their own stories in “Case in Point” vignettes interspersed throughout the book, providing first-hand case studies from, among others, the medical device, logistics, automotive, and aerospace industries.
E1552
DATA QUALITY (EBOOK). DIMENSIONS, MEASUREMENT, STRATEGY, MANAGEMENT, AND GOVERNANCE
Good data is a source of myriad opportunities, while bad data is a tremendous burden. Companies that manage their data effectively are able to achieve a competitive advantage in the marketplace, while bad data, like cancer, can weaken and kill an organization. In this comprehensive book, Rupa Mahanti provides guidance on the different aspects of data quality with the aim to be able to improve data quality. Specifically, the book addresses: Causes of bad data quality, bad data quality impacts, and importance of data quality to justify the case for data quality Butterfly effect of data quality A detailed description of data quality dimensions and their measurement Data quality strategy approach Six Sigma - DMAIC approach to data quality Data quality management techniques Data quality in relation to data initiatives like data migration, MDM, data governance, etc. Data quality myths, challenges, and critical success factors Students, academicians, professionals, and researchers can all use the content in this book to further their knowledge and get guidance on their own specific projects. It balances technical details (for example, SQL statements, relational database components, data quality dimensions measurements) and higher-level qualitative discussions (cost of data quality, data quality strategy, data quality maturity, the case made for data quality, and so on) with case studies, illustrations, and real-world examples throughout. (A print version of this book is available for sale here). About the Author Rupa Mahanti, Ph.D. is a Business and Information Management consultant and has worked in different solution environments and industry sectors in the United States, United Kingdom, India, and Australia. She helps clients with activities such as business process mapping, information management, data quality, and strategy. Having a work experience (academic, industry, and research) of more than a decade and half, Rupa has guided a doctoral dissertation and published a large number of research articles. She is an associate editor with the journal Software Quality Professional and a reviewer for several international journals. “This is not the kind of book that you’ll read one time and be done with. So scan it quickly the first time through to get an idea of its breadth. Then dig in on one topic of special importance to your work. Finally, use it as a reference to guide your next steps, learn details, and broaden your perspective.” from the foreword by Thomas C. Redman, Ph.D., “the Data Doc” Dr. Mahanti provides a very detailed and thorough coverage of all aspects of data quality management that would suit all ranges of expertise from a beginner to an advanced practitioner. With plenty of examples, diagrams, etc. the book is easy to follow and will deepen your knowledge in the data domain. I will certainly keep this handy as my go-to reference. I can't imagine the level of effort and passion that Dr. Mahanti has put into this book that captures so much knowledge and experience for the benefit of the reader. I would highly recommend this book for its comprehensiveness, depth, and detail. A must-have for a data practitioner at any level. Clint D'Souza, CEO and Director, CDZM Consulting
E1553
RISK MANAGEMENT USING FAILURE MODE AND EFFECTS ANALYSIS, SECOND EDITION (EBOOK)
Risk is everywhere. It does not matter where we are or what we do. It affects us on a personal level, but it also affects us in our world of commerce and our business. This indispensable summary guide is for everyone who wants some fast information regardi
E1562
DATA INTEGRITY AND COMPLIANCE (EBOOK). A PRIMER FOR MEDICAL PRODUCT MANUFACTURERS
Data integrity is a global mandatory requirement for the regulated healthcare industry. It is more than a mere expectation—it’s a basic element of good documentation practices, one of the most fundamental pillars of a quality management system. Robustness and accuracy of the data submitted by manufacturers to regulatory authorities when bringing a medical product to market are crucial. The purpose of this book is to consolidate existing data integrity principles and expectations from several regulatory sources—including the U.S. Food and Drug Administration, World Health Organization, and European Medicines Agency—into a single and handy document that provides detailed, illustrative implementation guidance. It serves as a means of understanding regulatory agencies’ position on good data management and the minimum expectation for how medical product manufacturers can achieve compliance.
E1569
THE ASQ CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE HANDBOOK, FIFTH EDITION (EBOOK)
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges. About the Editors Sandra L. Furterer is an Associate Professor and Department Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. Douglas C. Wood is President of DC Wood Consulting, LLC and instructor for ASQ. He is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, and an ASQ Certified Quality Auditor.
E1573
BEYOND COMPLIANCE DESIGN OF A QUALITY SYSTEM (EBOOK). TOOLS AND TEMPLATES FOR INTEGRATING AUDITING PERSPECTIVES
Next Level Results for Your QMS You don’t just want a compliant quality management system, you want a robust one—a QMS that’s easy to implement and maintain. Beyond Compliance Design merges two sets of experiences—that of a quality system designer/auditee and that of an external auditor—to help you make that possible. Move beyond a focus on checking all the right boxes to the opportunities for continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight. Author Janet Bautista Smith, with the contributions of external auditor, Robert Alvarez, guides you in this process with her models, case studies, lessons learned, and an array of simple tools and templates you can customize for your organization and begin using immediately, including: Implementing layered metrics to align with the auditor's perspective Employing DMAIC analysis to process customer complaints Discovering hidden factories through a Process Grid Walk Addressing common pitfalls of documentation systems with lean solutions Achieving operational compliance and excellence within processes Determining QMS, customer, and auditor satisfaction Fostering synergy among the QMS, customer, and auditor perspectives Engaging management review for critical support Janet Bautista Smith has 38 years of quality management experience in various manufacturing environments, including the medical device, automotive, and military and logistics industries. She has previously written Auditing Beyond Compliance and The Art of Integrating Strategic Planning, Process Metrics, Risk Mitigation, and Auditing for ASQ’s Quality Press. Robert Alvarez brings more than 40 years of experience to the maintenance and implementation of management systems. An effective QMS is always in a state of dynamic improvement. Effort in building a strong QMS is to continually meet and exceed both the internal business requirements as well as external stakeholders. This book provides insights into real life experiences of both the QMS designer and an objective Auditor and provides a simplified flow of work processes, which are scalable to any industry for bringing about continuous improvement and strengthening the existing QMS. – Madhusudan Moosapeta, Director, Quality and Compliance, Apotex The Process Grid Walk evaluation (depicted in this book) is unique and provides a precise identification of a process or procedure that may provide an opportunity for improvement. – Ricardo Villareal, Supply Chain Security Specialist, CTPAT Field Officer, U.S. Customs and Border Protection
E1608
THE ASQ CERTIFIED SOFTWARE QUALITY ENGINEER HANDBOOK, THIRD EDITION (E-BOOK)
The ASQ Certified Software Quality Engineer Handbook, Third Edition contains information and guidance that supports all the topics within the 2023 version of the Certified Software Quality Engineer (CSQE) Body of Knowledge (BoK). Armed with the knowledge in this handbook, qualified software quality practitioners will be prepared for the ASQ CSQE exam. It is also helpful for any practitioner or manager who needs to understand the aspects of software quality that impacts their work. This revised edition includes: New quality management sub-sections focusing on quality metrics and monitoring More agile information, including discussions of Kanban, DevOps, and agile metrics Cloud computing models and platforms Additional updates to software security and safety Revisions throughout the entire handbook to reflect current industry practices Linda Westfall is President of Westfall Team, Inc. and one of their lead consultants/trainers. She has more than 45 years of experience in real-time software engineering, quality, project management, and metrics. She is a past Chair of the ASQ Software Division and has served on the ASQ Certification Board. Linda was a significant contributor to the third and fourth Editions of the Project Management Institute’s (PMI’s) Project Management Body of Knowledge (PMBOK) Guide is a member of the exam development committee for the Professional Engineer (PE) in Software Engineering.
E1643
TOTAL DIGITAL TRANSFORMATION (EBOOK). MAKING THE LEAP TO DISRUPTIVE TECHNOLOGY IN TOTAL QUALITY MANAGEMENT
In today’s rapidly evolving digital landscape, the journey from Quality 4.0 to Quality 5.0 represents a critical leap for organizations determined to stay ahead. This essential book begins by demystifying Quality 4.0—its foundational principles, system parameters, and the transformative technologies it introduced. But adopting Quality 4.0 isn’t without its challenges. From cultural resistance and skill gaps to technological limitations, this book identifies the most common barriers organizations face and offers actionable strategies to overcome them. Learn how to implement a robust plan that bridges the gap between traditional quality management and the digital future. As the narrative unfolds, explore the dawn of Quality 5.0—an era defined by the synergy of human-centric innovation and cutting-edge technologies like artificial intelligence (AI), autonomous systems, and hyper-personalized solutions. Whether you’re a quality professional, business leader, or a technology enthusiast, Total Digital Transformation equips you with the strategies to thrive in the age of intelligenttransformation. The future of quality is here—are you ready to embrace it? Thomas Jones has bachelor’s, master’s, and doctoral degrees in industrial engineering with specializations in quality systems and digital transformation. He is a Senior Member of the American Society for Quality (ASQ) with the following certifications: CRE, CQE, CSSBB, CMQ/OE, and CQA. He is also a contributor to The ASQ Certified Reliability Engineer Handbook, Fourth Edition. Lina Khan has a bachelor’s degree in mechanical engineering, a master’s degree in engineering management, and a doctoral degree in industrial engineering. Currently, she works in the Aerospace and Defense Industry as a Model-Based Systems Engineer (MBSE) in Cape Canaveral, Florida. Ahmad Elshennawy is a professor of industrial engineering and executive director of the University of Central Florida (UCF) Quality Institute. He holds CQE and CRE ASQ certifications as well as CLSSMBB and Academician at the International Academy for Quality (IAQ). He has written multiple books published by Quality Press.
P1618
THE STANDARDIZED WORK FIELD GUIDE
Features •Explains and provides examples of many aspects of standardized work combination tables not found in other publications •Demonstrates how to graphically capture problems that cause most Lean practitioners difficulty in proper use of the common sta
E1181
UNLOCKING THE POWER OF YOUR QMS (EBOOK). KEYS TO BUSINESS PERFORMANCE IMPROVEMENT
Some organizations just get by. While they may realize some successes over time, they often aren’t traceable to the organization’s quality management system (QMS). Other organizations can trace performance improvements to their QMSs, and therefore are able to sustain and expand upon them.Working from the tenet that performance improvement is too important to be left to chance, the authors of Unlocking the Power of Your QMS have meticulously combed the most fundamental, globally accepted quality standards and criteria, and have culled 12 principles that can serve as a foundation for mature quality management systems. Next, through an assessment by top management, the mission, vision, and business model of the organization are determined and aligned with these 12 principles.West and Cianfrani make the case that “…there is nothing an organization can do that can have more benefit than the development and deployment of its principles.” This book not only convinces you, it provides you with the guidelines you need to dramatically improve performance in your organization.
E1196
TRANSFORMATIONAL LEADERSHIP (EBOOK). CREATING ORGANIZATIONS OF MEANING
Organizations are being called upon to evolve to "Organizations of Meaning", where purpose informs all facets of the organization, people and teams operate with a strong sense of intent and common will, and breakthrough results are achieved. Organizations of Meaning are highly talented in their ability to bring purpose to daily work. Leaders and managers grow the culture such that people are clear about their own life direction and its fit with the organization. Relationships are mature and people operate with a casual mind-set, taking responsibility and accountability for the success of the organization. Results are achieved not through manipulative or coercive management techniques but as a natural, authentic expression of the commitment, clarity and conviction of the total organization. A new kind of leadership is required to create and lead an Organization of Meaning. Delivering on the promises of breakthrough change initiatives requires more than management techniques. The calling is for leadership that honors and appreciates the uniqueness of each individual in the organization, aligning distinctive spirits toward a collective thrust, while at the same time bringing commitment, tenacity and focus to key result areas. With effective transformational leadership bringing forth the new order, amazing results are possible. Not simply theory, but demonstrated in a growing number of organizations around the world.Transformational Leadership: Creating Organizations of Meaning was written specifically to guide leaders, managers and change agents through an organizational transformation delivering breakthrough results. Authors Stephen Hacker and Tammy Roberts draw on their immense experiences with organizational transformation to write a book that will help guide leaders through these important but trying times.Includes a life plan, a transformational leadership assessment survey, and summary lesson plans on each major model in the book.
E1219
WORK OVERLOAD (EBOOK). REDESIGNING JOBS TO MINIMIZE STRESS AND BURNOUT
The challenges of a globalized market, increasing customer demands, and changing technologies are making business more complicated and leaving employees feeling overwhelmed. Many feel that this work overload is an unfortunate side effect of success, and one that cannot be avoided. Work Overload: Redesigning Jobs to Minimize Stress and Burnout not only argues that this is entirely untrue, but sets forth a clear and easy to follow guideline for overcoming and then preventing work overload in any business. Renowned best-selling author Frank M. Gryna reasons that much of work overload is due to the waste and the inherent ineffectiveness found in most every position. Gryna maintains that overload is a failure in the design of the work, not the worker. To eliminate and ultimately prevent overload, we must find the areas of waste, eliminate them, and then use the resources that have been freed up to prevent overload from happening again. This is not a psychological book intended to motivate employees to love their job, handle stress, and be more productive. Rather it is intended to create a real system that is more effective and less overwhelming for the employees. Gryna also tackles the issue of getting buy-in from upper management, which is crucial for any successful organizational change.Contents:How Serious is the Work Overload Issue?Causes of Work OverloadWhy Study Waste in a ProcessRedesign Work at the Process Level to Eliminate Work OverloadHow Do the Mental Demands of Work Contribute to Work OverloadRedesign Work at the Job LevelHow Do We Match Work to PeopleParticipation and Empowerment of Employees to Reduce Work OverloadHow Can Middle Managers Handle Work Overload in Daily OperationsRole of Upper Management in Work OverloadWork and Family Issues in Work OverloadWhat Do We Do Next?
E1224
THE QUALITY TOOLBOX, SECOND EDITION (E-BOOK)
The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.
E1247
BUSINESS PERFORMANCE THROUGH LEAN SIX SIGMA (EBOOK). LINKING THE KNOWLEDGE WORKER, THE TWELVE PILLARS, AND BALDRIGE
Lean Six Sigma is helping to vitalize many small and large organizations by paying attention to the customer’s needs and providing processes with smaller amounts of variation to consistently meet and even exceed those needs. This task is completed when the organization understands its processes better and controls those inputs and the process variations that will affect the customer’s needs the most.The intent of this book is to develop the concepts of the Twelve Pillars, which support the Six Sigma improvement process, tie this to both the Malcolm Baldrige National Quality Award and lean, and then to cover the areas that should be considered during the implementation of the Six Sigma process. The executive management of every organization must read this book to establish the foundation for the Lean Six Sigma concepts to hold and become part of the operating style of the corporation. The tools discussed in this book are just as applicable to making management decisions based on data as they are for the Black Belts and Knowledge Workers of the process.Each chapter has a list of questions at the end intended to prod thoughts concerning concepts covered in the chapter.
E1359
SIX SIGMA FOR THE NEW MILLENNIUM (EBOOK). A CSSBB GUIDEBOOK, SECOND EDITION
This book is designed to walk the reader through the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK) at a medium level of detail. It follows the nine sections of the BoK exactly, from enterprise-wide deployment, organizational process management and measures, and team management, to detailed coverage of each stage of the DMAIC process. With more than 25 tables and 80 figures, the various concepts can not only be read about but “seen.” The appendices include all the statistical tables that test-takers and also those in the field will need. New to this edition is material that shows the Black Belt candidate how to work through some standard statistical tests—just the kind he or she might expect to see on the certification exam. The author has used this material for several years, continually refining it based on students’ questions and also his own experiences at an electronics manufacturing plant. This is truly the guidebook for the new millennium of lean and Six Sigma!
E1368
SOLUTIONS TO THE HEALTHCARE QUALITY CRISIS (EBOOK). CASES AND EXAMPLES OF LEAN SIX SIGMA IN HEALTHCARE
Healthcare around the world is in crisis as a result of complex structural and strategic problems that will require solutions at a very high level. This book demonstrates that effective solutions based on modern quality management principles can be applied to alleviate many problems locally within healthcare institutions. It is designed to support doctors, nurses, technicians, and administrators who are interested in applying quality management principles and the tools of Lean Six Sigma to improve healthcare within their own institutions. The book should also be of interest to politicians, policy makers and government officials wrestling with healthcare issues. The book presents a wide selection of examples of the applications of Lean Six Sigma originally published in two of ASQ’s journals, Quality Progress and Six Sigma Forum Magazine over the past few years. Each case illustrates some aspect of how to improve quality and reduce waste in healthcare institutions, whether in the direct delivery of healthcare or on the equally important administrative side. Some of the cases are from large metropolitan hospitals and others are from smaller institutions. Most of the cases show what has worked, while a few show pitfalls or obstacles to be avoided. Chapter 1 presents some of the basic notions of Lean Six Sigma quality management, explains key concepts and terminology, and makes the reading of the cases easier. The introduction is followed by Chapter 2 presenting six articles of a general nature written by healthcare professionals from a variety of healthcare institutions engaged in quality improvement: how they achieved their results and what they learned. Chapter 3 provides eight detailed cases that describe specific applications of Lean Six Sigma to healthcare. Finally, Chapter 4 provides a discussion of lessons learned and where we go from here. This book is specifically intended for healthcare professionals with no previous background, knowledge, or experience with Lean Six Sigma. More broadly, it should be of interest to anyone interested in healthcare quality: doctors, nurses, pharmacists, technicians, healthcare administrators, consultants, concerned citizens, politicians, policy analysts, government officials, etc. These cases from American and European healthcare organizations of the use of Lean Six Sigma are documented by pioneering front line healthcare professionals - doctors, nurses and healthcare administrators - willing to take personal responsibility and show leadership to improve quality and reduce the escalating costs of healthcare. This book is not about theory. It is a book for doers, showing healthcare providers how to do it. It shows how they can take their destiny in their hands and do something about healthcare quality and costs.
E1400
OPTIMIZING STUDENT LEARNING (EBOOK). A LEAN SYSTEMS APPROACH TO IMPROVING K-12 EDUCATION
This book is a fictionalized account of one teacher’s effort in applying process improvement principles to her teaching practices. Lisa’s story is based on actual practice, and resulted in an innovative application of the lean waste-elimination approach to classroom teaching and learning. It also resulted in Lisa completing the delivery of her entire curriculum in the school year in a way that allowed students to master the material, as evidenced by significant growth in student performance scores on the standardized achievement test in her content area. The methods and tools described are based on proven lean techniques and sound education practice. Lean is a program of organizational improvement that empowers each and every worker in a school system—from student through superintendent—to increase his or her personal performance and job satisfaction through process improvement. Lean engages everyone in streamlining his or her work processes by identifying and eliminating the steps within each process that are wasteful, unnecessary, or do not contribute value to—and may even prohibit the person from doing or completing—the work. By incorporating a value-adding approach system-wide, schools can become more efficient in their operations and more effective at delivering their services, optimize the learning performance of all students, and create a culture of success and satisfaction for all. Includes an introduction by Norman Bodek. "An inspiring story of how good management can work wonders in the classroom. Great, jargon-free examples of lean principles applied to the critically important work of teaching our children. This is a must-read for teachers and parents…Wonderful book and an enjoyable read!"Dr. Peter Ward Richard Ross Chair in Management, Fisher College of Management, Ohio State UniversityChairman, LEAN Academic Network "The value of this book is demonstrating ultimately the process of continuous improvement applied to students in the classroom who see themselves as a team learning how to continuously improve upon an improvement process. It also demonstrates clearly how lean principles can be adapted to the classroom, because an educational system is replete with many “processes revolving around the delivery of instructional services."Dr. Mary Jane GuyProfessor of Education LeadershipWinona State University " After reading Optimizing Student Learning, I was so inspired to take a hard look at my classroom and how I could improve it. I took immediate steps to begin putting the information from the book into practice including, chunking the curriculum, utilizing short cycle assessment more effectively, and teaching basic study skills that can be used in all subject areas. I was amazed at the results…No matter where you are in your teaching career, this book has something to offer you. You owe it to yourself and your students to check it out for yourself. Although the premise of organization and pre-planning is a major theme in teacher preparation programs, the plan as put forth here is also designed to enhance teaching and learning for everyone."Melissa UnklesbySecondary School TeacherBeach City, Ohio
E1466
CONTINUOUS PERMANENT IMPROVEMENT (EBOOK)
Forewords by Mikel J. Harry, Ph.D. and Dr. K.K. Nohria Continuous permanent improvement (CPI) is not a new ism. The purpose of this book is not to expound any new theory or tools, but to share experiences in implementing existing methods with a bias toward business results. In fact, one of the important lessons we have learned is that most existing models or methods, if adhered to in the right spirit, will give results. This book is a distillation of experiences and lessons learned from successes and mistakes in nearly three decades of experience, mostly working with business processes, systematic thinking, customer focus, quality, and performance measurements—in a variety of companies and industries as diverse as financial services, telecom, manufacturing, conglomerate, and management consulting. Not being about any specific companies or industries, the contents of this book can be applied in any industry—service or manufacturing or government or education or nonprofit. The target audience of this book is business, functional, and quality leaders. Business schools and students may also use it as a text or reference book for courses on business excellence or quality. It is intended to share the experience and results of organizations that have derived substantial and sustained business results by focusing on continuous permanent improvement. Its aim is to strengthen the belief of the reader in the strategic importance of CPI, because the stronger your belief, the bigger and more sustained will be your results. The book also covers challenges related to mind-sets and other change management aspects that leaders typically will need to grapple with. Some of the very effective improvement methods and tools are explained in simple language with real examples, with senior business leaders in mind.
E1488
THE STRATEGIC KNOWLEDGE MANAGEMENT HANDBOOK (E-BOOK). DRIVING BUSINESS RESULTS BY MAKING TACIT KNOWLEDGE EXPLICIT
The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-for-profit, government, and other types of organizations. This book is written for business leaders and executives. It is particularly addressed to CEOs and senior management to help them understand how they can use KM as a strategy to achieve their business objectives. For KM professionals, the objective of this book is to help them to implement KM with real business results. While this book talks about various concepts related to KM, everything contained in the book is based on first-hand experience of helping the implementation of these concepts at several companies with significant business results, including some Most Admired Knowledge Enterprise (MAKE) award winners. The book largely tells its story through real examples.
E1512
ACHIEVING CUSTOMER EXPERIENCE EXCELLENCE THROUGH A QUALITY MANAGEMENT SYSTEM (EBOOK)
We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
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NAVIGATING THE MINEFIELD (EBOOK). A PRACTICAL KM COMPANION
This book was written for anyone who is interested in using their knowledge more effectively to optimize operations. This knowledge can be their own, that of the teams in which they work, or the knowledge of the wider communities and teams in which they participate. Whether you are a recently appointed knowledge management (KM) staffer, an experienced ‘KMer’ who feels stagnant and stuck, or a senior manager with KM oversight responsibility looking for ways to improve the use of knowledge in your organization, this book was written for you. It is based on interviews with individuals who have created and managed successful KM programs around the world. The authors examine and analyze diverse KM programs and tactics, using quotes, insights, and stories to show why these programs are successful and how they improve both knowledge capture and knowledge flow. The book examines 19 KM programs, including those at Airbus, ARUP, Cadbury Schweppes, Hewlett Packard (HP), the International Center for Tropical Agriculture, (CIAT), Lloyds Register Marine, NASA, MPM PETRONAS, U.K. National Health Service Digital, and the U.S. Army. Praise for Navigating the Minefield: “Having worked with Paul both in person and at workshops across the globe, I’ve found him to be an incredibly insightful individual. Paul has the rare ability to bridge varying points of view within a room, find the commonality, and carry the debate forward through insight and ingenuity. Patricia’s experience working through the U.S. Nuclear Regulatory Commission is a fascinating read, and draws the depth of both knowledge management and an engineering background to the fore. This combination is felt throughout the read, and the incredible experience and expertise both Patricia and Paul bring is felt throughout the pages. The breadth of scope covered is truly compelling, illustrating not just innovative approaches towards cost savings and efficiencies from an organizational knowledge sharing sense, but also quality of life, quality of culture, and in a very literal sense, saving lives as illustrated through narrative regarding the U.S. Army. Navigating the Minefield is a fascinating read, and a must for the global knowledge professional. “ Eric Hunter Director of Knowledge, Technology & Innovation Strategies, Bradford & Barthel, LLP and Executive Director, Spherical Models, LLC “Whether you are starting out in KM or have more KM experience, there is something for you in this KM companion. Some of the ideas were new to me and I found much to inspire my own KM efforts. It’s good to learn lessons from other KMers, learning from both good and bad KM experiences. What I like about this companion is that it has a range of realistic up-to-date examples both on how to start KM in an organisation and also how to sustain KM. The examples are drawn from 19 KM programmes from diverse organisations, from government and industry sectors from across the world, and provide great stories to encourage KM in organisations. There are useful anecdotes that you can reuse to sell KM in your organisation.” Karen McFarlane CILIP Trustee, CILIP Board Chair Former UK Government Head of Profession for Knowledge and Information Management “Books purporting to educate on the multi-dimensional subject of knowledge management often tend to polarise, over-emphasising the near-religious philosophical aspects of the discipline or over-engineering the technology driven tools and techniques. Eng and Corney have approached the subject from a practical perspective, looking through a selection of concise case studies for what works and what does not across an array of organisations worldwide. That their subject matter comes from multiple sectors across an international pool of organisations with clear multicultural challenges makes the stories documented that much more interesting and useful. As someone who set up the first massively successful knowledge management functions at one of the world's most prominent but risk-averse global financial institutions in its 150-year history, the challenges documented by Eng and Corney and their resolution recommendations resonate. As someone who now has to craft global business strategies by relying on the mature KM solutions of one of the world's most successful consulting firms, the pain points and road blocks highlighted make perfect sense. A quick and easy read, Navigating the Minefield is not a tome meant to outdo War and Peace, but rather is an easy read and a handy reference guide to everyday KM practitioner problems and practical, implementable solutions. A copy of it will sit within easy reach on my desk.” Larry Campbell Head of Financial Services Strategy, KPMG Former Group Chief Knowledge Officer, HSBC “I first met Patricia Eng when she was describing her KM program at the NRC at KM World in 2009 and was blown away by her candor, her common sense, and her ferocious determination to deliver value. I have worked with Paul Corney on numerous occasions and have always been impressed by his ability to take a strategic, balanced view, followed by an unerring ability to get to the heart of the matter. KM practitioners go deep, KM consultants go broad. When you get an alliance between the two, and then add their formidable personal networks, you get something quite extraordinary. This is an unparalleled distillation of learning and wisdom from multiple continents and organisation types, on how to go about implementing KM. It should be required reading for KM practitioners (and consultants), those who are new and those who want to reflect on their practice.” Patrick Lambe Partner, Straits Knowledge “Whether you are new to knowledge management or a seasoned KMer, Navigating the Minefield is an absolute must-read. Chockablock with time-tested techniques and sage advice, this book simplifies the rather complex domain of managing organizational knowledge. Unlike many books in the field, Navigating the Minefield offer solutions that will work in practice, and not just in theory!” John P. Girard, Ph.D. Peyton Anderson Endowed Chair Middle Georgia State University
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INNOVATIVE BUSINESS MANAGEMENT USING TRIZ (EBOOK). TRIZ FOR NON-MANUFACTURING PROFESSIONALS
TRIZ is the Russian acronym for theory of inventive problem solving. The basic assumption behind this theory is “someone somewhere has already solved your problem or a very similar problem, and all we need to do is apply the same principle to the current problem and solve it similarly.” It guides you to think in a specific direction rather than getting lost. The goal of this book is to use some of the simple TRIZ tools to help readers immediately solve problems, innovate, be creative, think, and discover the joy of experiencing the thinking process in new dimensions that you might not have previously. It is specifically focused on helping nonengineering and management professionals to apply the concepts of TRIZ immediately and reap benefits. Interspersed throughout the book are vignettes from the author’s round-the-world bicycle tour on a budget of less than five U.S. dollars per day, having conducted close to 50 workshops and training sessions and trained more than 1,000 professionals on TRIZ without any remuneration throughout 21 countries, including Thailand, Laos, Vietnam, China, Kyrgyzstan, Uzbekistan, Turkmenistan, Iran, Turkey, Georgia, Armenia, Greece, Italy, France, Spain, and Portugal.
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SENIOR MANAGEMENT AND QUALITY (EBOOK). HOW TO LEVERAGE QUALITY FOR PROFIT
"Not just another quality tools book. I wish all senior managers would read this..Anyone who is interested in how quality is embedded in all aspects of business should get this book." Holly Hickman Director, Customer Quality, Constellium In this original and practical book, Fin Rooney strips back the myths surrounding quality. He goes back to original principles in deciding what quality means, and then proceeds to show how it can have a positive influence on all departments. He suggests that every department should have quality objectives in order to generate a quality culture. This book will change how you look at quality. You will see how you can use it to drive improvement, cost savings, and better profitability in your organization. It will look at using quality not just as a tool for making good products or delivering a good service, but as a strategic weapon in the marketplace. Full of helpful questions and thought-provoking ideas, Senior Management and Quality will ensure you have interesting conversations with senior managers and how they view quality. For senior managers, it gives a framework for devising a coordinated quality strategy, involving every department in quality, and showing how an embedded quality strategy can create virtuous circles of improvement. Among many features, this book: Explains how we can turn our quality departments and staff into a strategic, value-adding service Gives a neater definition of ‘quality’ that can be applied to any department in any organization Shows the relationships between quality and suppliers, customers, and internal departments Addresses the issues that can arise with the department that is the most important one in determining product quality: R & D Reassesses our view of company and quality objectives Reviews the role of quality personnel, and how we can use them as internal consultants Investigates how quality can influence training and change management Takes a fresh look at objectives and metrics, and the problems and contradictions with some of the common ones in use Looks at some of the deficiencies with Six Sigma With over 30 years in quality, Fin Rooney has put together the results of that experience in the real business world and come up with a practical approach to using quality as a way to improve your organization’s performance in all areas.
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THE ASQ CERTIFIED QUALITY IMPROVEMENT ASSOCIATE HANDBOOK, FOURTH EDITION (EBOOK)
Quality Improvement: Basic Principles and Practices The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA BoK in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization. ASQ’s experts help you navigate: Quality terms, benefits, and philosophies Team organization, roles, responsibilities, and dynamics Continuous improvement concepts, processes, and tools Root cause analysis and risk management Supplier and customer relationships This edition features ample material that stretches beyond the content of the BoK, making it useful for any quality practitioner—not just those who plan to become certified. In this book, you’ll find a thorough overview of quality tools and history—presented in an accessible manner and easily understood by non-engineers. Start on your quality path here. Grace L. Duffy is the author of 15 books and over 260 published papers and articles. She is an ASQ Certified Manager of Quality/Organizational Excellence, Quality Improvement Associate, and Quality Auditor. Grace is a certified Lean-Six Sigma Master Black Belt and Manager of Process Improvement. Dr. Sandra L. Furterer is an Associate Professor and Associate Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt.
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THE ASQ CERTIFIED MEDICAL DEVICE AUDITOR HANDBOOK, FOURTH EDITION (EBOOK)
The ASQ Certified Medical Device Auditor Handbook (formerly The Biomedical Quality Auditor Handbook) was developed by the ASQ Medical Device Division (formerly Biomedical Division) in support of its mission to promote the awareness and use of quality principles, concepts, and technologies in the medical device community. It principally serves as a resource to candidates preparing for the Certified Medical Device Auditor (CMDA) certification exam. The fourth edition of this handbook has been reorganized to align with the 2020 certification exam Body of Knowledge (BoK) and reference list. The combination of this handbook with other reference materials can provide a well-rounded background in medical device auditing. Updates to this edition include: • A discussion of data privacy, data integrity principles, and the Medical Device Single Audit Program (MDSAP) • Current information about federal and international regulations • New content regarding human factors and usability engineering, general safety and performance requirements, labeling, validation, risk management, and cybersecurity considerations • A thorough explanation of quality tools and techniques About the Editor Scott A. Laman is Senior Manager, Quality Engineering and Risk Management at Teleflex, a medical device company. He holds B.S. and M.S. degrees in Chemical Engineering from Syracuse University. Scott is a PMI-certified PMP, Fellow of the American Society for Quality (ASQ), and has seven professional ASQ certifications. About the ASQ Medical Device Division: The Medical Device Division provides training opportunities through division conferences, regional discussion groups, joint programs with other ASQ divisions and sections, sessions with regulatory agencies, activities with other professional organizations, and presentations at the World Conference on Quality and Improvement. Its members include medical device manufacturers and users; hospital and healthcare professionals; regulatory personnel; instrumentation producers and users; government agency personnel; and contractors, consultants, and suppliers to these groups.
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STRUCTURING YOUR ORGANIZATION FOR INNOVATION (EBOOK)
Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must find ways to improve your organization’s innovative thinking. Breaking down silos and driving innovation can lead to greater agility in discovering new opportunities and developing creative solutions. In this book, you’ll learn how to design a structure that will help foster innovation, agility, and performance by focusing on organizational structure through the eyes of your customers. You will explore five core structural areas—management, process, product, sales and marketing, and services— that can be used to advance innovation. Structuring Your Organization for Innovation also includes: • Key characteristics of each organizational structure, including the pros and cons • Strategic, operational, and tactical considerations • Real-world case studies • Tools and tips for practical application Jane Keathley provides services to regulated organizations in healthcare related industries, including start-up companies, focusing on developing innovative products and services while maintaining effective and compliant operations. She has published and presented widely in quality and other forums. H. James Harrington is a quality system expert with more than 60 years of experience. He has been involved in developing quality management systems worldwide, has authored more than 55 books, and is the past president of the American Society for Quality.
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THE ASQ CERTIFIED QUALITY PROCESS ANALYST HANDBOOK, THIRD EDITION (EBOOK)
This handbook is designed as a reference for ASQ’s Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the essential information needed to prepare for the CQPA examination. The handbook is aimed at quality professionals who, in support of and under the direction of quality engineers or supervisors, analyze and solve quality problems and are involved in quality improvement projects. It’s ideal for recent graduates and experienced professionals who want to expand their knowledge of quality tools and processes. There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are: • Quality Concepts and Team Dynamics • Quality Tools and Process Improvement Techniques • Data Analysis • Customer-Supplier Relations • Corrective and Preventive Action (CAPA) This updated edition has been revised and expanded to match the 2020 BoK with enhancements to: • tools for assessing training effectiveness • best practices on the Six Sigma DMAIC methodology and process maps with a focus on process architecture • examples of lean and value analysis, Theory of Constraints • risk management, business process management and lifecycle phases • the importance of data collection and analysis, data integrity, validity, and reliability • examples of gage R&R and attribute agreement analysis Sandra L. Furterer , BS, MS, MBA, PhD, is an associate professor at the University of Dayton in the Department of Engineering Management, Systems and Technology. She is an ASQ Certified Six Sigma Black Belt, Certified Manager of Quality/ Organizational Excellence, Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. She is also a contributor to ASQ’s certification handbooks (CMQ/OE and CQIA) and a prolific speaker.
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COMPLEX SERVICE DELIVERY PROCESSES, FOURTH EDITION (EBOOK). STRATEGY TO OPERATIONS
Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts. Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success. Jean Harvey, PhD is a professor of operations management at the University of Quebec in Montreal (ESG-UQAM). He has won numerous international awards for his publications and innovative approaches to executive training, including the Shanghai Magnolia quality award. He is a lifetime member of the Production and Operations Management Society and Co-chairperson of the RBC Chair in financial services management.
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THE ASQ CERTIFIED SIX SIGMA YELLOW BELT STUDY GUIDE, SECOND EDITION (EBOOK)
As a companion to The ASQ Certified Six Sigma Yellow Belt Handbook, this study guide offers helpful exercises for anyone planning to take the ASQ Certified Six Sigma Yellow Belt (CSSYB) exam. Unlike other resources, this book has been developed specifically to address the 2022 CSSYB Body of Knowledge (BoK), considering the proper depth of knowledge and required levels of cognition. Every practice question in both sections details solutions that explain the correct answer and the corresponding section of the BoK to the question to facilitate further study as needed. Inside, you will find: • SECTION 1, which offers 161 practice questions organized by the five parts of the BoK • SECTION 2, which offers 139 additional practice questions from each of the five parts • Updates to the 2022 CSSYB BoK, including new supply chain management, corrective action, preventive action, and work instructions sections • A list of additional references used by the teams that create the test items for the CSSYB examination Erica L. Farmer, CMQ/OE, CQIA, CSSBB, PMP, PMI-ACP, is a Lean Six Sigma Master Black Belt in the financial services industry. She holds a Masters in Organizational Management from the University of Phoenix and a Masters Certificate in Applied Statistics from Penn State. Grace L. Duffy, MBA, LSSMBB, CMQ/OE, CQA, CQIA, CSSGB, and ASQ Fellow, is a Lean Six Sigma Master Black Belt in organizational and process performance. She is the author or co-author of 16 texts and over 260 papers and articles.
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THE ASQ CERTIFIED SIX SIGMA BLACK BELT HANDBOOK, FOURTH EDITION (EBOOK)
Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination. This comprehensive reference focuses on the core areas of organization-wide planning and deployment, team management, and each of the DMAIC project phases. The fourth edition of this handbook offers thorough explanations of statistical concepts in a straightforward way. It also reflects the latest technology and applications of Six Sigma and lean tools. Updates you will find in the fourth edition include: New topics and tools, such as return on investment calculations, the roles of coaching and finance in projects, process-decision program charts, interrelationship digraphs, A3 analysis, maturity models, key behavior indicators, and audit MSA A new chapter on risk analysis and management Revamped statistics sections New tables, figures, and examples to help illustrate key points The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is also a valuable addition to any quality practitioner’s library. Mary McShane-Vaughn holds CSSBB, CQE, and CRE certifications and has fifteen years of industry experience working as a quality engineer and statistician. She is the founder of University Training Partners, a quality training organization, directed the MSQA program at Southern Polytechnic State University for eight years, and has taught statistics, regression analysis, and design of experiments in the program. Dr. McShane-Vaughn is a senior member of ASQ and a member of the American Statistical Association and the Institute for Industrial and Systems Engineers. She has published academic articles in the field of industrial statistics and authored two Quality Press books: The Probability Handbook and The Probability Workbook; as well as another book, Lean Six Sigma Leadership.
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THE ASQ CERTIFIED SUPPLIER QUALITY PROFESSIONAL STUDY GUIDE, SECOND EDITION (E-BOOK)
Best used in combination with The ASQ Certified Supplier Quality Professional Handbook, Second Edition, this study guide offers targeted practice for any candidate preparing for the ASQ Certified Supplier Quality Professional (CSQP) examination. The questions within this study guide were developed specifically to address the 2023 CSQP Body of Knowledge (BoK), and each detailed solution will help boost your understanding of the material. This study guide includes: Hundreds of questions, organized by section of the 2023 CSQP BoK and updated to reflect current testing standards and levels of cognition Complete, detailed solutions with references for enhanced understanding of the BoK A complete practice exam with additional questions and accompanying solutions in random order to simulate the actual test environment Stephanie Parker, CSSBB, CQE, CQA, and CSQP, is the Director of Quality Management for Boon Edam Americas and has extensive experience in designing, implementing, and improving quality management systems across a variety of industries. She is a Senior Member of ASQ and is a past chair of the Customer-Supplier Division and the Conference Council. She is co-editor of The ASQ Certified Supplier Quality Professional Handbook, Second Edition (ASQExcellence).
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ARTIFICIAL INTELLIGENCE FUNDAMENTALS (E-BOOK)
How is understanding artificial intelligence (AI) and machine learning (ML) useful to a quality professional? The answer may surprise you. With Artificial Intelligence Fundamentals, you’ll learn how these new technologies can be integrated into everyday quality management practices to make your work faster, efficient, scalable, and more effective. Author Jayet Moon covers a wide range of topics, including working with ChatGPT, successfully using AI for problem solving, and following best practices. With this pocket guide, you will: Understand the basics of AI—what it is, how it works, and how you can incorporate AI into your quality toolbox. Address pain points that can mitigated with the use of AI, such as data overload, human error, turnaround time, general inefficiency, and the ever-changing demands of new technology. Learn to deploy AI applications within your organization. Jayet Moon, CQIA, has a M.S. in biomedical engineering, a B.S. in electrical engineering, an MBA degree, and is a PMI-RMP, CQI Chartered Quality Professional, and RIMS-CRMP. Moon was awarded the Australian Organization for Quality ‘Passion for Excellence’ Award and was recognized in 2021 as an ASQ ‘40 under 40’ Rising Star. He has authored several articles and two Quality Press books: Foundations of Quality Risk Management (2020) and Mastering Safety Risk Management for Medical and In Vitro Devices (2023).
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LEAN SIX SIGMA AND MINITAB, 5TH EDITION. THE COMPLETE TOOLBOX GUIDE FOR BUSINESS IMPROVEMENT
**Updated for Minitab 18: more tools, improved graphics** This guide explains Lean Six Sigma in a down-to-earth and practical format, and provides detailed Minitab instructions and screenshots throughout. Now in its 5th edition, with over 150,000 copies so
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- MANAGING ORGANIZATIONAL RISK USING THE SUPPLIER AUDIT PROGRAM (EBOOK). AN AUDITOR’S GUIDE ALONG THE INTERNATIONAL AUDIT TRAIL..
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- DATA QUALITY (EBOOK). DIMENSIONS, MEASUREMENT, STRATEGY, MANAGEMENT, AND GOVERNANCE
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- DATA INTEGRITY AND COMPLIANCE (EBOOK). A PRIMER FOR MEDICAL PRODUCT MANUFACTURERS
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- THE ASQ CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE HANDBOOK, FIFTH EDITION (EBOOK)
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- BEYOND COMPLIANCE DESIGN OF A QUALITY SYSTEM (EBOOK). TOOLS AND TEMPLATES FOR INTEGRATING AUDITING PERSPECTIVES
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- TOTAL DIGITAL TRANSFORMATION (EBOOK). MAKING THE LEAP TO DISRUPTIVE TECHNOLOGY IN TOTAL QUALITY MANAGEMENT
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- UNLOCKING THE POWER OF YOUR QMS (EBOOK). KEYS TO BUSINESS PERFORMANCE IMPROVEMENT
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- BUSINESS PERFORMANCE THROUGH LEAN SIX SIGMA (EBOOK). LINKING THE KNOWLEDGE WORKER, THE TWELVE PILLARS, AND BALDRIGE
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- SOLUTIONS TO THE HEALTHCARE QUALITY CRISIS (EBOOK). CASES AND EXAMPLES OF LEAN SIX SIGMA IN HEALTHCARE
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- OPTIMIZING STUDENT LEARNING (EBOOK). A LEAN SYSTEMS APPROACH TO IMPROVING K-12 EDUCATION
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- THE STRATEGIC KNOWLEDGE MANAGEMENT HANDBOOK (E-BOOK). DRIVING BUSINESS RESULTS BY MAKING TACIT KNOWLEDGE EXPLICIT
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- ACHIEVING CUSTOMER EXPERIENCE EXCELLENCE THROUGH A QUALITY MANAGEMENT SYSTEM (EBOOK)
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- INNOVATIVE BUSINESS MANAGEMENT USING TRIZ (EBOOK). TRIZ FOR NON-MANUFACTURING PROFESSIONALS
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- COMPLEX SERVICE DELIVERY PROCESSES, FOURTH EDITION (EBOOK). STRATEGY TO OPERATIONS
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- THE ASQ CERTIFIED SUPPLIER QUALITY PROFESSIONAL STUDY GUIDE, SECOND EDITION (E-BOOK)
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- LEAN SIX SIGMA AND MINITAB, 5TH EDITION. THE COMPLETE TOOLBOX GUIDE FOR BUSINESS IMPROVEMENT