E0995 DE 01/1999

Título: PRINCIPLES AND PRACTICES OF ORGANIZATIONAL PERFORMANCE EXCELLENCE (EBOOK)

• Objetivo:

  Many organizations have realized bona fide reward payoffs using a systematic continuous approach to quality and quality improvement. Divided into two sections, this book begins with an easy overview of quality fundamentals and productivity followed by a more detailed explanation of the key quality improvement tools and techniques.Chapter topics include the evolution of quality, management by commitment and leadership, customer satisfaction, organization planning, partnerships and strategic alliances, need for a systems approach in process improvement, quality costs, current engineering, and much more. Includes many examples and study questions to make it useful as a business reference or text.Principles and Practices of Organizational Performance is the evolution of the author's best-selling book, Principles and Practices of TQM, certain portions of which have been included in this book.Selected as an Outstanding Academic Title by Choice Magazine, 1999.Benefits:Discusses international quality standards(ISO). Provides an overview of the essentials in quality improvement awards - both national and international.Includes a glossary of terms that aid in communicating the language of improvement.Contents:Productivity FundamentalsManagement and Organization ChangeCustomer Satisfaction and FocusEmployee EmpowermentQuality Planning and DeploymentQuality Systems and ImprovementThe New Quality AssuranceSupplier Quality ManagementQuality Costs-Old and NewTools for Continuous ImprovementQuality Standards and AwardsQuality Function DeploymentDesign of Experiments

• Histórico: 1999 - Publicada nova edição

• Número de Páginas: 334 páginas