T1155E DE 01/2018

Título: ISO 10001:2018: QUALITY MANAGEMENT — CUSTOMER SATISFACTION

• Objetivo:

  This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it. This document is applicable to any organization, regardless of its size, type or activity.

• Histórico: 2018 - Publicada nova edição

• Número de Páginas: 32 páginas