ISO 10002:2018: QUALITY MANAGEMENT — CUSTOMER SATISFACTION — GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS (E-STANDARD)

T1156E DE 01/2018

Título: ISO 10002:2018: QUALITY MANAGEMENT — CUSTOMER SATISFACTION — GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS (E-STANDARD)

  • Objetivo:

    This document gives general guidelines for organizations seeking to systematically manage environmental aspects or respond to the effects of changing environmental conditions within one or more environmental topic areas, based on ISO 14001. This document also constitutes a framework for common elements of subsequent parts of the ISO 14002 series.

  • Histórico: 2018 - Publicada nova edição

  • Número de Páginas: 40 páginas