ISO 10004:2018: QUALITY MANAGEMENT — CUSTOMER SATISFACTION — GUIDELINES FOR MONITORING AND MEASURING (E-STANDARD)

T1158E DE 01/2018

Título: ISO 10004:2018: QUALITY MANAGEMENT — CUSTOMER SATISFACTION — GUIDELINES FOR MONITORING AND MEASURING (E-STANDARD)

  • Objetivo:

    This document gives principles and guidelines for assuring the environmental information an organization includes in its environmental reports. This document is applicable to assuring other types of reports in principle provided that special consideration is paid to identifying the competence needed by the assurance provider.

  • Histórico: 2018 - Publicada nova edição

  • Número de Páginas: 44 páginas