ISO 10019:2005 GUIDELINES FOR SELECTION OF QUALITY MANAGEMENT SYSTEM CONSULTANTS

T806E DE 01/2005

Título: ISO 10019:2005 GUIDELINES FOR SELECTION OF QUALITY MANAGEMENT SYSTEM CONSULTANTS

  • Objetivo:

    ISO 16355-3:2019 describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

  • Histórico: 2005 - Publicada nova edição

  • Número de Páginas: 20 páginas