ISO 3951-4:2011: SAMPLING PROCEDURES FOR INSPECTION BY VARIABLES - PART 4: PROCEDURES FOR ASSESSMENT OF DECLARED QUALITY LEVELS (E-STANDARD)

T892E DE 01/2011

Título: ISO 3951-4:2011: SAMPLING PROCEDURES FOR INSPECTION BY VARIABLES - PART 4: PROCEDURES FOR ASSESSMENT OF DECLARED QUALITY LEVELS (E-STANDARD)

  • Objetivo:

    ISO 18091:2019 gives guidelines for local governments on understanding and implementing a quality management system that meets the requirements of ISO 9001:2015, in order to meet the needs and expectations of their customers/citizens and all other relevant interested parties by consistently providing them with products and services. It promotes implementing a quality management system in a responsible and accountable manner, through the application of ISO 9001 on a comprehensive basis. These guidelines do not add, change or modify the requirements of ISO 9001. It is applicable to all local government processes at all levels (i.e. strategical, tactical-managerial and operational) in order to constitute a comprehensive quality management system that focuses on the local government achieving its objectives. The comprehensive character of this system is essential to ensure that all the areas of the local government have a specified level of reliability (i.e. effectiveness of the processes). Annex A, as a starting point for users of this document, gives a diagnostic methodology for local governments to evaluate the scope and maturity of their processes and products and services. Annex B gives the processes necessary to provide reliable products and services to customers/citizens (excerpt from scope).

  • Histórico: 2011 - Publicada nova edição

  • Número de Páginas: 32 páginas