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21
Enabling Excellence - The Seven
Elements Essential to Achieving
Competitive Advantage
There is such a pleth-
ora of information out
there on quality excel-
lence that it can be
quite overwhelming
for the person who is
just looking for simple,
effective guidance.
On Becoming Exceptional - SSM
Health Care’s Journey to Baldrige
and Beyond
This book does not
deliver five or 10
magical steps to
levitate your organi-
zation to excellence.
Instead, it tells a
story of mundane
realities
The Executive Guide to Understanding
and Implementing Employee
Engagement Programs - Expand
Production Capacity, Increase Revenue,
and Save Jobs
This book describes
and discusses the
whys and hows of
100% employee in-
volvement in improv-
ing everything an
organization does
Recognition, Gratitude, and
Celebration
Saying thank you is
good business. It not
only inspires recipi-
ents, it leads to per-
sonal growth on the
par t of the person
astute enough to
