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How Organizations Learn
- Investigate, Identify,
Institutionalize
Organizations learn
effectively by fol-
lowing a three-step
cycle: investigating
the situation; iden-
tifying failures and
successes
Mais...
Make Your Destructive, Dynamic,
and Attribute Measurement
System Work For You
The motivation for
this book comes
from the author’s
extensive experience
with trying to apply
the standard mea-
surement systems
Managing Contract Quality
Requirements
Contracts protect
and direct relation-
ships. This book
is for anyone who
prepares contract
quality requirements
for a supplier
The Quality Improvement
Handbook, Second Edition
The use of quality and
continual improvement
is no longer consid-
ered the sole property
of manufacturing or of
the traditional engi-
neering and produc-