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Establishing a Culture of Patient
Safety - Improving Communication,
Building Relationships, and Using
Quality Tools
The purpose of this
book is to provide
a road map to help
healthcare profes-
sionals establish a
“culture of patient
safety”
The Certified Software Quality
Engineer Handbook
Includes three full
practice exams
and answers (with
explanations). This
handbook contains
information and
guidance that sup-
The Process Auditing and
Techniques Guide, Second
Edition
Best-selling author
J.P. Russell focuses
on the methods and
techniques of con-
ducting internal and
external process
audits.
Process Management in
Education - How to Design,
Measure, Deploy, and Improve
Organizational Processes
Managing processes
is not just one of the
keys to educational
improvement, but
the key.
