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The Software Audit Guide
Audit – now there’s
a word that can
strike terror into your
heart. Whether it’s
the IRS looking over
your shoulder or a
quality tool utilized
by your company
Superior Customer Satisfaction
and Loyalty - Engaging
Customers to Drive Performance
This book demon-
strates in a simple
and straightforward
way the process
of discovering the
attributes that are
impor tant to your
customers
Running All the Red Lights
- A Journey of System-Wide
Educational Reform
There are many red
lights in education
reform, ranging from
citizens to national
and state legisla-
tive requirements to
the schools’ staffs
themselves.
Dare to Be Different! -
Reflections on Certain Business
Practices
Authors Lampre-
cht and Ricci have
pooled their cumu-
lative 40 years of
consulting in quality
management and
employment
